The above quote is from Paul Richard (Class of 1972). Read the full memory below:

My favorite memory of the Rock occurred during the year following my graduation when I worked full-time in the Circulation Department. During my assigned turn at the circulation desk, a frazzled graduate student rushed from the card catalog, and tossed a card onto the desk, demanding to know the location of the book she was desperately seeking. As it happened, I recognized the book as one I had shelved a few hours earlier. Assuming my best Great Karnak demeanor, I held the card to my forehead, and intoned, “this book can be found on the 4th floor, stack XYZ, 7 shelves from the beginning of the stack, 5th shelf from the top, 12th book from the left.” The student left in a huff, convinced that I was fobbing her off with deliberate misinformation. A few minutes later she returned to the checkout desk, book in hand. “How did you know exactly where it was?” she asked. Without missing a beat, I replied, “We’re a full service library – anything we can do to please our customers.”