From April 4-27, 2005, the Brown University Library is conducting a web-based survey of faculty and students
to measure the quality of the Library’s service. LibQUAL+ is part of a suite of services offered by the Association of Research Libraries (ARL) to help libraries assess and improve services to users. The survey itself is based on the SERVQUAL instrument, a popular tool for assessing service quality in the private sector, and was modified for the library setting through extensive research conducted at the Texas A&M University Libraries (supported in part by a three-year grant from the U.S. Department of Education’s Fund for the Improvement of Post-Secondary Education). A total of 234 institutions, including some of the largest research libraries in North America, are participating in the spring 2005 LibQUAL+ survey.
On April 4, email messages were sent to all teaching faculty, all graduate and medical students, and all undergraduate students, inviting them to partici pate in the LibQUAL+ survey. This email included a link to the survey form on the web. More information about the LibQUAL+ survey is available at the LibQUAL+ web site from the Association of Research Libraries.
For further information contact Raynna Bowlby in the Office of the University Librarian at Raynna_Bowlby@brown.edu.